Beyond Tickets: How Agentic AI Is Redefining Support and Sales in 2026
Help desks and live chat once moved the world from phone queues to digital threads. In 2026, the jump is bigger: from scripted assistants to autonomous, tool-using agents that resolve work across systems without hand-holding. Enterprises across SaaS, retail, fintech, logistics, and B2B services are evaluating an ecosystem of modern platforms as a Zendesk AI
